Frequently Asked Questions

Everything you need to know about shopping with Toycra

What is the standard shipping timeframe for orders?

We typically process and dispatch orders within 24-48 hours. Standard domestic shipping usually takes 3-5 business days, while express options are available at checkout for faster delivery.

How do I return an item that doesn't fit?

We offer a hassle-free 14-day return policy. Simply ensure the garment is unworn, has all original tags attached, and is in its original packaging. You can initiate a return through our online portal.

Are your clothing materials sustainably sourced?

Quality and ethics are at our core. Toycra partners with certified manufacturers to ensure our fabrics meet high environmental standards and fair labor practices.

How can I track the status of my shipment?

Once your order is shipped, you will receive an email and SMS containing a unique tracking number and a link to our carrier's real-time tracking page.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Yes, Toycra ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.