Returns & Exchanges

At Toycra, we want you to be completely satisfied with your fashion purchases. If your new attire isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Log into your Toycra account and navigate to your order history to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items with original tags still attached into their original packaging to ensure they are protected during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality team inspects the returned garments, we will process your refund or ship your replacement item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing